City Nail Salon, 10287 Okeechobee Boulevard, West Palm Beach, Reviews and Appointments (2024)

Mary Martel

9 Jul 2018

REPORT

I’ve been going to City Nails for about 12 years. That alone should be a testament to the kindness and quality of work. Many of the techs are Vietnamese, but I never have problems understanding them. ... Read More

I’ve been going to City Nails for about 12 years. That alone should be a testament to the kindness and quality of work. Many of the techs are Vietnamese, but I never have problems understanding them. I think people generally don’t listen to hear them. They have many color choices and their salon is clean and tidy and the techs present themselves professionally. I would say over half of the techs have been there since I started going so that consistency and longevity is rare. I get manicure and pedicure services and they are very speedy, which I like as I am always a walk-in and go every 2/3 weeks. The pricing is competitive and fair. They treat you nicely and remember your name as a regular customer. They are busy on weekends but staff enough to get people in and out quickly. I highly recommend City Nails. 💅🏻 Read Less

Nancy Goldhirsch

8 Jul 2018

REPORT

I love this place! Have been coming here for six plus years. Always get compliments on my nails.

Vonne Bee

5 Jul 2018

REPORT

I went to this place on a whim as my usual nail salon had been subpar as of late. As soon as I got there I noticed the shop was clean and tidy. I waited maybe 5 minutes (not bad as a walk in) before s... Read More

I went to this place on a whim as my usual nail salon had been subpar as of late. As soon as I got there I noticed the shop was clean and tidy. I waited maybe 5 minutes (not bad as a walk in) before someone started my pedicure. It was done very well. Then I had Tina (on the right) do my gel manicure. That too was done extremely well and without it taking a long time. The price was good too. I had a French pedicure and Gel manicure that came to around 62$. I will be back again soon. Read Less

Chastity Ayala

10 Jun 2018

REPORT

love it! Travis does a great job - Selena is good but I'm staying loyal to my guy!

Gina Leynov

26 May 2018

REPORT

**I have stopped using this salon. It is alright in a pinch, but technicians barely speak English. Do not understand instructions or chose to ignore them. They will do what they feel is correct. V... Read More

**I have stopped using this salon. It is alright in a pinch, but technicians barely speak English. Do not understand instructions or chose to ignore them. They will do what they feel is correct. Very superficial manicures and pedicures for full price. They no longer offer a polish change ...will do, but you are charged for a full manicure. They are very busy and you will wait even if you think you have made an appointment. Read Less

Autumn Raine

13 May 2018

REPORT

I went in last night for the first time and didn’t realize it was so close to closing time. They still took me in and my tech worked quickly and efficiently. I do the the nextgen powder and she was ve... Read More

I went in last night for the first time and didn’t realize it was so close to closing time. They still took me in and my tech worked quickly and efficiently. I do the the nextgen powder and she was very meticulous. They were also in the process of cleaning up, pedi bowls were being disinfected, counter tops, nail tools, etc. I would definitely go again! Read Less

JRoc Favs

24 Apr 2018

REPORT

Went in and was seated for a dip nail set pretty quick. Picked a color in which the technician stated that was not really the color then stated I should do pink when I asked for Jude/natural. My nails... Read More

Went in and was seated for a dip nail set pretty quick. Picked a color in which the technician stated that was not really the color then stated I should do pink when I asked for Jude/natural. My nails were completed with levels of unevenness. The middle finger on my left hand had a dip in the middle that the nail salon stated “they did not see” (it was VERY noticeable). I have been getting dips for a few years now and NEVER have I had to sit under the dryer. This was automatically incorrect. Even after complaining to the technician and not getting anywhere I was charged $35. The fact that they acted like they did not see the different lengths and errors that were made with my nails is very unprofessional and disapproving. I had to go to another salon to get my nails fixed which NEVER should happen. Read Less

Valerey Barthelemy

11 Mar 2018

REPORT

I personally do not like to leave negative reviews. However, this occasion calls for a honest and thorough review. I decided to go to new salon . Had a pedicure that was in my opinion mediocre . My n... Read More

I personally do not like to leave negative reviews. However, this occasion calls for a honest and thorough review. I decided to go to new salon . Had a pedicure that was in my opinion mediocre . My nail tech gave me my stub and I handed her my card. She looked upset by my form of payment .She leaves and comes back and says "You have no money , not working" . I replied back to her , no there are funds , can you retry the transaction. She then tries to help me out of my chair . I kindly advise her not to touch me , and I will follow her to the front to redo my transaction. Before we could retry the transaction I had to repeat myself twice meanwhile she was telling me there was a bank. The receipt clearly said "Chip Error"Sidenote: On my way to the register she takes my card out my hand without my permission. After I clearly told her not to touch me.I watch her run my transaction again. The machine ask for my PIN. I ask her is she needs my pin because it's clearly says PIN* She says something in her native language andWAH-LA !!!!!My transaction magically goes through. I sign for my transaction and did not receive any condolences for her confusion or my public embarrassment . Then an associate nail tech doing my friends nails is talking to her about my situation saying " you know it's a second language " -_- ...1. It is not the customers obligation to ensure that employees can fully read and understand English.2. Customer Service should always come first. Travis the owner of the shop was there and did not apologize for inconvenience or the behavior of his nail tech. This nail salon is not professional what so ever, and will never receive funds from me or my friends ever again!This vast and long review could have been avoided with a simple "I'm sorry" .Being a strong advocate of customer service myself in my line of work, I do not find this acceptable . Travis as you read this review I hope you learn better business practices. Have a blessed day. Read Less

William Billings

29 Dec 2017

REPORT

I had purchased a gift certificate last year for a friend, she found it after it has expired and they refused to let her use it. I was a customer for many years and they took my $50.00 for the certif... Read More

I had purchased a gift certificate last year for a friend, she found it after it has expired and they refused to let her use it. I was a customer for many years and they took my $50.00 for the certificate and would not honor the certificate. After all I did pay them $50.00 for the services she would be getting. Also Gift certificate that are paid for are not to expire in the State of Florida. After I ask to speak to the manager he refused went in the back and slammed the door. He then came out and yelled at my friend and told her to get out of the salon. He was rude and unprofessional and if you go to this shop you will encounter the same behavior. I also filed a complaint with Consumer Protection to get my money back for my certificate if possible. I would never use this shop again. The owner never called me to discuss the rude behavior of his employee. Stay away!!! Read Less

Odalsys Lahr

12 Nov 2017

REPORT

My score is 0 not 1 Star!I went for the first time yesterday and left asap! Some rude young pedicurist greeted me in her own language and with a major attitude from the beginning! No English just po... Read More

My score is 0 not 1 Star!I went for the first time yesterday and left asap! Some rude young pedicurist greeted me in her own language and with a major attitude from the beginning! No English just pointing where she wanted me and everything was fast. She did everything wrong from no communication with me at all and speaking Vietnamese the entire time, No bath oils or anything in the water for my feet then, no scrub lotion was applied for the foot scrubber just raw scrubbing and that's when I said I'm not in a hurry here so slow down and please add lotion to scrub and she gave me a dirty look so I was over it by then. I got up and told all of them I've had it with this girl and her attitude so I offered to pay for my little time there but they ask me to please stay but I was too angry. I couldn't get out of there fast enough!I would never ever recommend anyone to go there. Absolutely horrible!I went straight to Angel Nails off Royal Palm Beach Blvd! It was my first time there also and I will go there again!Ask for Vivian for your nails and Dumm for an incredible hot stone pedicure! Read Less

Gabrielle M

9 Aug 2017

REPORT

This place doesn't even deserve a rating. I've been going here for a while, and before the customer service was good. The store manager would always communicate with the customers and brought in a goo... Read More

This place doesn't even deserve a rating. I've been going here for a while, and before the customer service was good. The store manager would always communicate with the customers and brought in a good vibe. The customer service now, sucks. I told myself last year I wasn't going to come back here. I was in the area and I decided to give them another shot. Epic FAIL. My nails look horrible !!! The lady literally rushed through my nails like if it was so busy in there. All they do is be on their phones and talk to each other. For the money that I'm paying, I expect good service and for them to do a good job on my nails! I walked out of there Monday night highly angry at the fact that the lady called me "crazy" because I was telling her I didn't like the way she did them. So I asked her that's what you call your customers when they tell you how they fell about their nails. And she answered with yes. I asked for the manager or the store manager and she wants to say that she's the manager and that there isn't any. So which one is it ?!?!? I shouldn't even had pay for the service of how crappy she did and she's lucky I didn't slap her across the face from what she said to me. I do not recommend this place. VERY disrespectful and rude employees! They suck ass! Read Less

Arianna Parchment

24 Jun 2017

REPORT

Loved my French pedicure!! Going back for a full set to see if they can ace this coffin shape!

Shaye Smith

28 May 2017

REPORT

Smh,Horrible!!! Never again, Unprofessional,and the quality of nail work is poor. Very disappointing!!!

ash young

18 Apr 2017

REPORT

the WORST place possible to get your nails done. Went in to get a fill and pedicure, pedicure was alright but my acrylics could have been done better by a 10 year old. She completely rushed through th... Read More

the WORST place possible to get your nails done. Went in to get a fill and pedicure, pedicure was alright but my acrylics could have been done better by a 10 year old. She completely rushed through the whole thing just to sit there after on her phone. Not to mention everyone there was EXTREMELY RUDE. My nails look like crap. If i could i'd give them a negative rating. Not to mention how FILTHY the entire business is. Read Less

Danielle Rodney

11 Apr 2017

REPORT

Absolutely horrible ! Do not waste your time and money here . Customer service is horrible , staff is rude . Iv come here multiple times and never walk out satisfied . Never coming back again .

Valerie G.

26 Jul 2016

REPORT

Travis has been doing my nails for at least five years. I have NexGen done every three weeks. ( this is the dip in powder ) They are perfect every time. I am a stylist so my hands are always in water... Read More

Travis has been doing my nails for at least five years. I have NexGen done every three weeks. ( this is the dip in powder ) They are perfect every time. I am a stylist so my hands are always in water and I have never lost a nail. I can not say enough how great he is plus he is always pleasant and professional! He is the best!! Read Less

tgrimail

26 Apr 2011

REPORT

This is the worst place you can go to get your nails done. I was there this past Saturday to have my nails and toes done. I had an appointment and all. The day after I had my nails done they started t... Read More

This is the worst place you can go to get your nails done. I was there this past Saturday to have my nails and toes done. I had an appointment and all. The day after I had my nails done they started to lift and pop off. They look horrible. So I contacted the salon to speak with the manage big suprise they don't have one. They said I will email him (the manager) tonight. I asked why they could not call him they told me they only had an email address for him. So for anyone out there how has got the run around by this company the owners name is Ban H Ong and number is 561-628-7764. When I called him he told me " I had over a hundred customers yesterday and I dont need your business". Mr. Ong told me he would not refund my money or fix my nails. So watch out he owns all three of the City Nail Salons in Palm Beach County. He is a Scum Bag and thats putting it nicely. Read Less