Support for Electronic Locks | Kwikset (2024)

Table of Contents
Products Answers Documents Videos Kevo Gen 2 Smart Lock Installation Kevo Smart Lock 2nd Gen Unboxing Video Kevo Convert Installation Calibrating Your Fob - Kwikset Kevo Electronic Bluetooth Enabled Smart Lock Getting Started with Your Fob - Kwikset Kevo Electronic Bluetooth Enabled Smart Lock Kwikset Kevo Manual Calibration Tips & Tricks Problems Enrolling Your Phone with Kevo - Kwikset Kevo Electronic Bluetooth Enabled Smart Lock Troubleshooting a Clicking Latch Bolt - Kwikset Kevo Electronic Bluetooth Enabled Smart Lock Troubleshooting Kevo Not Reacting to Touch - Kwikset Kevo Electronic Bluetooth Enabled Smart Lock Fob Doesn't Work - Kwikset Kevo Bluetooth Enabled Smart Lk Bluetooth Setup - Kwikset Kevo Bluetooth Enabled Smart Lock Installing the Kwikset SmartCode 914 with Zigbee Installing the Kwikset SmartCode 914 with Z-Wave Installing the Kwikset SmartCode 916 with Zigbee Installing the Kwikset SmartCode 916 with Z-Wave SmartCode 913 Electronic Keypad Deadbolt Installation Video 264 Electronic Deadbolt Installation Powerbolt2 Installation Powerbolt2 Programming SmartCode 913 & 914 Door Handing Process SmartCode 915 & 916 Manual Door Handing Process Kwikset SmartKey Troubleshooting: 3 Simple Steps to Fix Misprogrammed SmartKey Cylinder Premis - How to configure remote access with a new Apple TV How to configure remote access with an existing Apple TV Kwikset SmartCode 915-916: Programming With a Mastercode Kwikset SmartCode 915-916: Programming Without a Mastercode Kwikset SmartCode 909-910: Programming With a Mastercode Kwikset SmartCode 909-910: Programming Without a Mastercode Kwikset SmartCode 910 Installation (Z-Wave) Kwikset SmartCode 910 Installation (ZigBee) Kwikset SmartCode 910 Installation (Z-Wave Plus) Kwikset SmartCode 909 Installation Kwikset Obsidian Installation Kwikset Obsidian Installation (Z-Wave Plus) Kwikset Obsidian Installation (ZigBee) Kwikset Obsidian Programming Without a Mastercode Kwikset SmartCode 888 Installation (Z-Wave Plus) How to Re-Key a SmartKey Lock - Kwikset SmartKey Security™ Re-key Instructions SmartCode 915 Touchscreen Electronic Deadbolt Installation Video Kwikset Premis Contemporary Installation Video Programming the Kwikset Smartcode 955 Re keying the Kwikset Smartcode 955 Adding a User Code to the Kwikset Smartcode 955 Deleting a User Code on the Kwikset Smartcode 955 Deleting all User Codes on the Kwikset Smartcode 955 Disabling all User Codes in the Kwikset Smartcode 955 Disabling the Thumb Piece on the Kwikset Smartcode 955 Factory Resetting the Kwikset Smartcode 955 Programming a One Time User Code the Kwikset Smartcode 955 Kwikset SmartKey: How to Rekey Lock in 4 Easy to Follow Steps SmartCode 917 Installation SmartCode 260 Keypad Electronic Deadbolt Installation Video SmartCode 270 Touchpad Electronic Deadbolt Installation Video

Products

Select a product below in order to view all of its support information

  • 3 Finishes 260 SmartCode Contemporary Electronic Deadbolt Signature Series
  • 2 Finishes 260 Smartcode Contemporary Electronic Deadbolt with Halifax Lever Signature Series
  • 3 Finishes 260 SmartCode Traditional Electronic Deadbolt Signature Series
  • 2 Finishes 260 Smartcode Traditional Electronic Deadbolt with Hanco*ck Knob Kwikset Series
  • 2 Finishes 260 Smartcode Traditional Electronic Deadbolt with Tustin Lever Signature Series
  • 1 Finishes 264 Contemporary Keypad Deadbolt International Series
  • 1 Finishes 264 Traditional Keypad Deadbolt International Series
  • 2 Finishes 270 SmartCode Contemporary Electronic Deadbolt Signature Series
  • 2 Finishes 270 SmartCode Traditional Electronic Deadbolt Signature Series
  • 1 Finishes 275 Contemporary Touchscreen Deadbolt International Series
  • Discontinued 3 Finishes 888 SmartCode Electronic Deadbolt with Z-Wave Technology
  • 3 Finishes 905 Keywayless Electronic Deadbolt
  • Discontinued 4 Finishes 909 SmartCode Contemporary Electronic Deadbolt
  • Discontinued 3 Finishes 909 SmartCode Traditional Electronic Deadbolt
  • 2 Finishes 909 Smartcode Traditional Electronic Deadbolt with Hanco*ck Knob
  • 2 Finishes 909 Smartcode Traditional Electronic Deadbolt with Tustin Lever
  • 4 Finishes 910 SmartCode Contemporary Electronic Deadbolt with Zigbee Technology
  • 5 Finishes 910 SmartCode Contemporary Electronic Deadbolt with Z-Wave Technology
  • 3 Finishes 910 SmartCode Traditional Electronic Deadbolt with Zigbee Technology
  • 3 Finishes 910 SmartCode Traditional Electronic Deadbolt with Z-Wave Technology
  • Discontinued 1 Finishes 911 SmartCode Electronic Lido Lever
  • Discontinued 3 Finishes 911 SmartCode Electronic Tustin Lever
  • Discontinued 1 Finishes 912 SmartCode Electronic Lido Lever with Zigbee Technology
  • Discontinued 1 Finishes 912 SmartCode Electronic Lido Lever with Z-Wave Technology
  • 3 Finishes 912 SmartCode Electronic Tustin Lever with Zigbee Technology
  • 3 Finishes 912 SmartCode Electronic Tustin Lever with Z-Wave Technology
  • Discontinued 4 Finishes 913 Smartcode Contemporary Electronic Deadbolt
  • Discontinued 3 Finishes 913 Smartcode Traditional Electronic Deadbolt
  • 4 Finishes 914 SmartCode Contemporary Electronic Deadbolt with Zigbee Technology
  • 4 Finishes 914 SmartCode Contemporary Electronic Deadbolt with Z-Wave Technology
  • 3 Finishes 914 SmartCode Traditional Electronic Deadbolt with Zigbee Technology
  • 3 Finishes 914 SmartCode Traditional Electronic Deadbolt with Z-Wave Technology
  • Discontinued 4 Finishes 915 Smartcode Contemporary Electronic Deadbolt
  • Discontinued 3 Finishes 915 Smartcode Traditional Electronic Deadbolt
  • 2 Finishes 915 Smartcode Traditional Electronic Deadbolt with Tustin Lever
  • 4 Finishes 916 Smartcode Contemporary Electronic Deadbolt with Zigbee Technology
  • 4 Finishes 916 Smartcode Contemporary Electronic Deadbolt with Z-Wave Technology
  • 3 Finishes 916 SmartCode Traditional Electronic Deadbolt with Zigbee Technology
  • 3 Finishes 916 SmartCode Traditional Electronic Deadbolt with Z-Wave Technology
  • 3 Finishes 917 SmartCode Electronic Halifax Lever
  • 2 Finishes 917 SmartCode Electronic Tustin Lever
  • Discontinued 2 Finishes 919 Premis Contemporary Smart Lock
  • Discontinued 2 Finishes 919 Premis Traditional Smart Lock
  • 4 Finishes 955 SmartCode Electronic Pembroke Lever Light Commercial
  • 4 Finishes Home Connect 620 Contemporary Keypad Connected Smart Lock with Z-Wave Technology
  • 3 Finishes Home Connect 620 Traditional Keypad Connected Smart Lock with Z-Wave Technology
  • Discontinued 4 Finishes Kevo Contemporary Touch-to-Open Smart Lock, 2nd Gen Kevo
  • Discontinued 3 Finishes Kevo Convert Smart Lock Conversion Kit Kevo
  • Discontinued 1 Finishes Kevo Key Fob Accessory Kwikset Series
  • Discontinued 1 Finishes Kevo Plus Bluetooth Gateway Signature Series
  • Discontinued 3 Finishes Kevo Traditional Touch-to-Open Smart Lock, 1st Gen Kevo
  • Discontinued 3 Finishes Kevo Traditional Touch-to-Open Smart Lock, 2nd Gen Kevo
  • 3 Finishes Kwikset Convert Smart Lock Conversion Kit with Zigbee Technology
  • Discontinued 3 Finishes Kwikset Convert Smart Lock Conversion Kit with Z-Wave Technology
  • Discontinued 2 Finishes Obsidian Keyless Electronic Touchscreen Deadbolt
  • Discontinued 2 Finishes Obsidian Keywayless Electronic Touchscreen Deadbolt with Halifax Passage Lever
  • Discontinued 2 Finishes Obsidian Keywayless Electronic Touchscreen Smart Deadbolt with Zigbee Technology
  • Discontinued 2 Finishes Obsidian Keywayless Electronic Touchscreen Smart Deadbolt with Z-Wave Technology
  • 2 Finishes Powerbolt 240 Contemporary Keypad Electronic Lock
  • 3 Finishes Powerbolt 240 Traditional Keypad Electronic Lock
  • 4 Finishes Powerbolt 250 Transitional Keypad Electronic Lock
  • Discontinued 3 Finishes Powerbolt Electronic Deadbolt
  • Discontinued 3 Finishes Powerbolt2 Electronic Deadbolt
  • Discontinued 2 Finishes Powerbolt2 Electronic Deadbolt with Balboa Lever
  • 3 Finishes Signature Series Deadbolt with Home Connect with Zigbee Technology
  • Discontinued 2 Finishes Signature Series Deadbolt (Round) with Home Connect with Z-Wave 500 Technology
  • Discontinued 2 Finishes Signature Series Deadbolt (Round) with Home Connect with Z-Wave Technology Signature Series
  • Discontinued 2 Finishes Signature Series Deadbolt (Square) with Home Connect with Z-Wave 500 Technology
  • Discontinued 3 Finishes Signature Series Deadbolt (Square) with Home Connect with Z-Wave Technology Signature Series
  • 2 Finishes Halo Touch Contemporary Fingerprint Wi-Fi Enabled Smart Lock
  • 2 Finishes Halo Touch Traditional Fingerprint Wi-Fi Enabled Smart Lock
  • 4 Finishes Halo Touchscreen Wi-Fi Enabled Smart Lock
  • 2 Finishes Halo Keypad Wi-Fi Enabled Smart Lock
  • 3 Finishes Aura Bluetooth Enabled Smart Lock

Answers


  • Answer How To Add A User Code Using Your Premis App? 1. Open the Premis App > Select the lock > click on user icon (upper right)2. Enter the user name3. Enter a user code or click on “Generate Random Code” > click on Submit.Add: User code must be between 4-8 digits.4. Change “Access Type” as required; Read More
  • Answer How To Delete A User Code Using The Premis App? 1. Open the Premis App > Select the lock > click on user icon (lower left side)2. Select the user name3. Select “Delete User Code” > click on “Delete” to confirm user code deletion.Steps above will delete the user code as well as the user.; Read More
  • Answer For my Premis lock, do the people I send a user code need to download the Premis app? No, the user code recipients can unlock Premis using distinct keypad user codes given at the invitation time.; Read More
  • Answer How many Apple devices can I enroll with my Premis lock? You can enroll the Premis lock with a single Apple device and share access with up to 15 additional Apple devices. You can additionally share user codes with up to 30 additional users.; Read More
  • Answer What Do I Need To Manage Premis Remotely? An Apple TV*, Apple HomePod, or iPad 4* must be installed, turned “ON” and within Bluetooth range (40 feet or closer) for Premis to be connected to the internet and be remotely locked/unlocked by either Premis or Home app or voice controlled by Siri.The Premis lock and Apple TV, or HomePod, or iPad 4 will need to use the same apple ID and connected to same Wi-Fi network.*Apple TV (4th Generation or later with tvOS 10.2 or later)*iPad 4 (running iOS 10.3 or later) ; Read More
  • Answer How Can I Set-Up A HomeKit User on my Premis lock? Please download the Premis app from the App Store and follow the instructions inside the app to pair your smartphone, manage the settings of your lock, and send user codes to family and friends.; Read More
  • Answer How Well Does Premis Work With Doors That Have A Lot Of Pressure Resistance On The Lock Bolt, Like Weather Stripping? The Premis lock is design to overcome pressure resistance on its bolt as result from weather stripping and warped door as result of climate and/or structural variations. However, it is recommended that the user fix any door warp or related problems as these problems impact the battery life.; Read More
  • Answer How Do I Pair Premis With My Apple TV? There is no need to pair a Premis lock with your compatible Apple TV. As long as the lock is within range of the Apple TV (40 feet or closer) which is logged into the same iCloud account as the enrolled Apple device, the lock can be remotely operated. For settings tips on how to configure the Apple TV, please refer to video. VideoTitle of the Video; Read More
  • Answer How Many Premis Locks Can An Apple TV Control? Apple TV can control an unlimited amount of Premis locks.; Read More

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Videos


Support for Electronic Locks | Kwikset (2024)
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